Remote Call Center Representative

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MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a dedicated and customer‑focused Call Center Representative to join our team. In this role you will handle customer inquiries, provide accurate information, resolve issues efficiently, and ensure a positive customer experience. Excellent communication skills, a problem‑solving mindset, and the ability to thrive in a high‑energy setting are essential.

To be considered, you must complete a full application on our company careers page, including screening questions and a brief pre‑employment test.

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Explain and position products and processes with customers.
• Appropriately escalated customer dissatisfaction to the managerial team.
• Ensure first‑call resolution through problem solving and effective call handling.

All positive, driven applicants are encouraged to apply. Ideal candidates are highly motivated, dedicated, and possess the following qualities:

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Aptitude for conflict resolution, problem solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, conscientious).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast‑paced environment with change and ambiguity prevalent.
• Excellent interpersonal skills and ability to build relationships with team and customers.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

This role operates in a professional office environment. Employees will be largely sedentary, sitting or standing for long periods while using a computer and telephone headset. The employee will regularly operate computer and other office equipment, including a phone, copier, and printer. Occasional movement around the office to accomplish tasks, reach in any direction, raise or lower objects, and move objects up to forty (40) pounds may be required.

At MCI, we believe your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

• Paid Time Off:
  Earn PTO and paid holidays.
• Incentives & Rewards:
  Participate in daily, weekly, and monthly contests with cash bonuses, prizes, and sometimes cars.
• Health Benefits:
  
  Full‑time employees get comprehensive medical, dental, and vision coverage after 60 days; all employees have MEC plans after 30 days.
• Retirement Savings:
  Retirement savings programs, where available.
• Disability Insurance:
  Short‑term disability coverage available.
• Life Insurance:
  Life insurance options.
• Supplemental Insurance:
  Accident and critical illness insurance.
• Career Growth:
  With a focus on internal promotions, significant…