Customer Care Advocate; Hybrid

Overview

Quick Quack is looking for the Smartest, Kindest, and most Driven Customer Care Advocates to join our team! Quick Quack is recognized as “The Best and Favorite” car wash in every community in which a Quick Quack Car Wash can be found. And we’re still growing! Quick Quack has also been recognized as a leading environmentally friendly and sustainable company and is one of the best places to work!

1157 S 800 E, Orem, UT 84097, USA

This position is in an office setting as well as working from home. (Hybrid) A Customer Care Advocate will act as a liaison, providing answers/information and will resolve any emerging problems our customers and team members may have involving account and membership efficiency! Our Customer Care Advocates ensure all customer requests are addressed in a personalized and proactive manner. We are looking for someone that is patient, empathetic, and passionately communicative.

A Customer Care Advocate will be someone that is confident and skilled in communications by telephone, email, chat, or SMS and is confident in resolving all Customer Experience-related issues.

• Begin with a strong desire to be helpful and exceed customer expectations.
• Present a “Can do, will do” attitude.
• Provide an exceptional experience by greeting customers in a courteous, friendly, and professional manner.
• Listen attentively and understand the customer’s request for assistance.
• Demonstrate empathy as appropriate.
• Provide clear and complete answers.
• Research and/or escalation as needed to make sure the customer is adequately taken care of.
• Be a problem solver.
• Suggest additional services by recognizing services we offer that may benefit the customer.
• Advocate by contributing ideas on ways to resolve problems to better serve the customer and/or improve the organization.
• Meet performance, quality, production, and Customer Satisfaction expectations.
• Show willingness to collaborate and work with others in a team environment.
• Regular attendance and punctuality are essential qualities for success.

• This is a hybrid position.
• Must be willing to sit for long periods of time.

• We are looking for FULL‑TIME team members currently.
• Shift available: 11:30 a.m. to 8 p.m with 2 days off.
• Outstanding oral and written communication skills.
• Excellent attention to detail.
• Cheerful, friendly, outgoing personality; a true “people” person.
• Strong desire to help others.
• Willingness to do what’s best for the team.
• Experience with the Microsoft Office suite of products (Outlook, Excel, Word, etc.).
• Preferred 1‑year of Customer Service and/or Contact Center experience in a fast‑paced environment.
• Spanish bilingual preferred ($1 per hour differential upon testing, $17/hr).
• We are open 7 days a week.
• 3 FULL‑TIME weeks of training provided which take place onsite.
• Full‑time shifts (8 hours).

Pay: $16/hr to start with frequent merit increases. You can receive up to $2.50/hr in pay increases in your first year. Monthly bonus, up to $500, if performance metrics are achieved. Spanish bilingual pay differential as noted above.

Quick Quack Car Wash is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Quick Quack Car Wash participates in E‑Verify and will provide the federal government with your form I‑9 information to confirm that you are authorized to work in the U.S.