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Remote Senior Call Center Representative
Remote / Online - Candidates ideally in
Orlando, Orange County, Florida, 32885, USA
Listed on 2025-12-31
Orlando, Orange County, Florida, 32885, USA
Listing for:
TechOp Solutions International, Inc.
Remote/Work from Home
position Listed on 2025-12-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Tech Op Solutions is seeking Senior Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail‑oriented, adaptable, and thrive in a fast‑paced, high‑volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.
Recruiter
Note:
Remote position, but Candidate must reside within the Orlando, FL or nearby cities.
- Answer and track incoming calls
- Prepare and submit accurate, detailed reports in government systems
- Train and onboard new CSRs
- Conduct database and open‑source research
- Route and elevate calls appropriately
- Other duties, as assigned
- 5+ experience in a call center
- Associate’s Degree
- Proven ability to multitask while communicating and inputting data
- Strong written and verbal communication skills
- Proficiency with telephony systems, CRMs, and Microsoft Office Suite
- Experience in handling sensitive information
Position Requirements
10+ Years
work experience
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