Inbound Customer Service Agent – Consumer Relations; Remote

Position: Inbound Customer Service Agent – Consumer Relations (Remote)
As a
** Remote Consumer Advocate
** with ASI/GE Appliances, you will resolve escalated customer service issues. In your role you will create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolutions. This position is an excellent opportunity for those wanting to positively impact the owner's experience and wish to start an exciting career!
* We offer a base rate of **$17.00/hour+ incentives
** based on your quality scores - paid weekly.
* Trainingrequiresa 10-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (CST).
* After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 6:00 PM (CST), Monday through Friday.
* High School Diploma or GED
* Minimum of 1-year Call-Center experience
* Minimum of 2-years Escalated Customer Service experience
* Ability to communicate effectively in English is a requirement
* Excellent written & verbal skills
* Moderate to advanced computer skills; navigating multiple online applications
* Exceptional organizational skills; ability to effectively multi-task
* Ability to handle high-volume callswhile simultaneously handling multiple online applications
* Previous experience working from home (preferred)
* Passion for helping customers and problem-solving
* Flexible with the ability to take direction from management yet work independently to achieve goals
* Active listening skills and the ability to ask questions
* Conflict resolution skills; negotiation skills; and time management skills
* Flexibility, being the ability to adapt to change. Critical thinking skills
* Desire to work in a team environment towards common goals
* Ability to remain calm and show empathy while handling challenging customer concerns
* Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures.
* A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues
* Internet Speed Requirements:
* Ping 50 Mbps or lower
* Download 50 Mbps or higher
* Upload 15 Mbps or higher

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
This reflects our dedication to creating solutions that:
Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.
By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances, a Haier company, is more than a place to work. We imagine, design and build some of the world's best appliances. Our people strive to improve themselves, the company and the community—building challenging and rewarding careers along the way. We value diversity, teamwork, innovation and lean manufacturing. We work with some of the best people in the world who take pride in our products and thrive on challenges.

More than a place to work, GE Appliances is a place of opportunity, a place to grow and a place to develop your career.
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