FHP Success Representative

Join to apply for the FHP Success Representative role at Nav Technologies, Inc.

1 year ago Be among the first 25 applicants

Join to apply for the FHP Success Representative role at Nav Technologies, Inc.

Nav Technologies, Inc. provided pay range

This range is provided by Nav Technologies, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.50/hr - $20.00/hr

Nav is democratizing small business financing. In other words, we give small business owners access and control. Yes, this challenges the norm, but it means working with curious, purpose driven, dedicated, and inquisitively smart people who push themselves, our company and the community to the next level (and every level after that). We are the people behind the tech. And when it’s good, we look for better.

We don’t over think the value we bring nor spend time trying to revamp mantras. We also do not come up with some crafty way to tell you who we are and what we offer. We are Nav! Here, you’ll gain a wealth of experience, learn the tricks of the trade, and work with winners. All companies say people are connected to their mission but in our case our mission and our people are one – it is a way of being not just a cause you are committed to.

And since 2013, Nav has holistically and organically developed its own ideology because Nav can only be Nav.

In this role, you’ll experience a dynamic call center experience where we provide best-in-class, nonstop member interactions. We are looking for new Naverick’s to bring their unique perspectives and willingness to go above and beyond for our small business owner’s.

• The shift is Monday through Friday 9:00 AM - 5:30 PM (MST) with weekends and Holidays off. Lunches will typically be taken from 12:30pm-01:00pm along with two dedicated breaks.
• This role is located in our Draper UT location.

Our Impact On You

Competitive Pay $17.50/hour plus raises as you master the position up to $20.50/hour.

Company Ownership (equity). Unlimited Planned Vacation. Benefits Day One. 6 Weeks Paid Parental Leave. Work From Anywhere (yes we were distributed before it was cool). Flexible Work Arrangements. Free Telehealth and Telemental Health For All Employees. Employee Networking and Events. Community Network Groups (women’s, PRIDE, culture). Meaningful Perks and Rewards. Learning and Development Opportunities. Pet Insurance.

What We Empower You With

• Providing exceptional customer service to our small businesses owners, primarily over the phone, as well email (average 45-55 interactions per day), as you guide the conversations that enhance their financial relationship with us.
• Advising and assisting customers in making informed decisions regarding their account.
• Simplifying complex processes and financial concepts and making it easy for small business owners to grasp.
• Identifying and communicating trends from customer feedback, and making recommendations about how to improve our service.
• Leveraging your metrics to continue to grow and improve your performance.
• Escalating issues to leadership, and partnering with key stakeholders as required to resolve issues.

What You Bring To The Table

• A passion for providing excellent service to customers via phone, chat, and email. A strong desire to build rapport with the customer through your best in class active listening.
• A proven ability to direct the customer efficiently to the proper resolution for their issue.
• An expertise at multitasking and moving between computer programs while holding a seamless conversation with the customer.
• You are consistent and reliable with attendance and aspire to improve performance constantly.
• A history of providing essential feedback regarding escalation trends, opportunities, challenges, productivity, and process improvement.
• Eager to learn Nav policies, procedures, and systems quickly with the support from a knowledgeable team of peers and leaders.
• Basic computer operating skills. Intermediate skills in Microsoft Office (Outlook, Word, Excel)

Who You Are

• Someone who is mission driven and loves having an impact in the lives of others.
• Motivated, self starter looking to “hit the ground running”. You…