Customer Service Support Representative - US Remote

Lab Corp is seeking a remote Customer Service Support Representative to join our Maternal Serum Screening team. This position will be remote and work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a variety of questions while ensuring a world‑class customer experience.

The ideal candidate will be passionate about customer service and motivated to work with a customer‑centric team in an innovative company.

$18/hr – $21/hr

Monday‑Friday, 8:30 am – 5:00 pm EST

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, .

• Act as a liaison between Lab Corp, the customer base, and patients.
• Resolve routine customer requests and recalculations via inbound, outbound calls, or via email.
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
• Inquire, clarify, and confirm customer requirements and understanding of the solution.
• Provide additional customer education and information as needed.
• Work in multiple databases to research complex issues and questions.
• Notify clients of test results in a timely and accurate manner.
• Review test forms for accuracy and report any discrepancies.
• Participate in activities designed to improve customer satisfaction and business performance.
• Perform administrative support for medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance.

• High School Diploma or GED equivalent required.
• Associate’s or Bachelor's degree is highly preferred.
• Previous experience in a customer service role.
• Experience working in a contact center/call center environment is preferred.
• Prior healthcare industry experience, such as a physician's office or a hospital, is highly preferred.
• Intermediate to advanced computer skills required.
• Knowledge of Microsoft Office suite is required.
• Experience with  and/or Laboratory Information Systems is preferred.
• Strong verbal and written communication skills and excellent ability to listen and respond.
• Must be courteous with a strong customer service orientation.
• Excellent multitasking abilities required.
• Strong flexibility and the ability to manage and adapt to changing priorities quickly.
• Bilingual in English and Spanish is preferred.

Open Through:
December 24th, 2025

This position is remote based in the U.S.

Lab Corp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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