Radio Dispatcher

Radio Dispatcher

Job Category: Police
Requisition Number: RADIO
001258
Posted:
December 10, 2025
Full Time
On-site
Rate: $24.17 USD per hour

Monmouth University Main Campus
West Long Branch, NJ

Monmouth University is seeking applications for a Radio Dispatcher in the University Police department. The successful candidate would receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls; determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures; enter necessary information in the CAD system;

relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.

This is an in-person; on-campus; non-remote position.

• Resume or Curriculum Vitae

• Cover Letter
• Professional References

• Assist callers in determining their locations and the nature of their problem in order to determine the type of response needed.
• Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
• Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls. Monitor the computerized 911, fire and security alarm systems.
• Monitor numerous security cameras.
• Monitor transmissions from Monmouth County Radio and scanners from adjacent Police Departments.
• Relay information and messages to and from emergency sites to law enforcement agencies, and all other individuals or groups requiring notification.
• Operate base radio for 2‑way communications with Police and Facilities Management personnel.
• Use multiple pieces of technology and software applications to make critical decisions that affect campus‑wide response and reaction.
• Test emergency notification system daily.
• Assist with checking the function and maintenance of the emergency phones located throughout campus.
• Issue parking permits.
• Verify and issue keys to contractors.
• Look up employees and students in Ultipro and Ellucian Colleague.
• Record details of calls, dispatches, and messages.
• Complete Dispatch Reports and other reports, as needed.
• Enter, update, and retrieve information from computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
• Obtain look ups from county and state computer systems.
• Look up and print out card access photos in Pro Watch.
• Maintain files of information relating to emergency calls such as personnel rosters, and emergency call‑out and pager files.
• Maintain access to and security of highly sensitive materials.
• Document and obtain coverage for members of the department who call out for their shift.
• Complete daily activities log for open doors and activities on campus.
• Other duties as assigned

• High school diploma or equivalent.
• Excellent customer service skills and the ability to provide professional and composed verbal and written communication with internal offices, external police departments and the public.
• The ability to work with a high level of efficiency under pressure and extreme stress at times to make urgent and critically important decisions regarding emergency situations based on knowledge, skills and policy and procedures.
• The ability to actively listen, understand and communicate effectively.
• The ability to use multiple emergency‑related technology and equipment and software applications.
• Ability to remain seated for long periods.
• Ability to work on a standard shift (8 hours per day, 40 hours per week) including all shifts during various hours, including weekends and holidays.
• May be required to work overtime as needed.
• Ability and willingness to keep oneself up‑to‑date on current practices and department‑sponsored trainings; and at times, with limited supervision.

• Experience with public contact, customer service, or clerical responsibilities which…