Remote Bilingual Call Center Representative | Spanish-English

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MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are looking for full-time bilingual call center representatives to support various projects. Responsibilities include troubleshooting basic technical issues, building strong customer relationships, and identifying upsell opportunities. Candidates should be natural problem solvers committed to providing excellent customer service.

• Handle inbound and outbound contacts courteously and professionally
• Listen, understand customer needs, and resolve issues
• Bilingual proficiency in English and Spanish required
• Utilize systems to manage accounts and document claims accurately
• Follow scripts, policies, and procedures
• Use knowledge base and training to answer questions
• Maintain confidentiality of information
• Escalate issues appropriately
• Aim for first call resolution
• Participate in meetings and training
• Adhere to attendance and schedule requirements

• High School Diploma/GED
• Experience with data entry and computer use
• Fluent in English and Spanish
• Reliable high-speed internet (20
  
  Mbps+)
• Strong communication and organizational skills
• Typing speed of 20+ WPM
• Availability for scheduled shifts
• Basic knowledge of Microsoft Office
• Reliable and punctual
• Customer service orientation and problem-solving skills
• Ability to multi-task and work in a fast-paced environment

• 1+ year in customer service or support roles

We offer competitive pay based on experience, with benefits including PTO, holidays, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

This role operates in a professional office environment. Candidates must be authorized to work in the location, willing to undergo background/security checks and drug screening. Reasonable accommodations are available upon request.

We are committed to diversity and inclusion, providing a work environment free from discrimination and harassment. All employment decisions are based on merit, qualifications, and business needs.

MCI creates industry-leading solutions in CX and DX, supporting clients with BPO, staff augmentation, contact center services, and IT needs. Recognized as a fast-growing company, MCI employs over 10,000 professionals across multiple locations and subsidiaries.

Position level:
Entry level

Employment type:

Full-time

Job function:
Other

Industries: IT Services and Consulting