Customer Service Representative - In Office​/Hybrid position

Customer Service Representative – In Office/Hybrid position

Edwards Health Care Services (EHCS), a division of GEMCORE, is a national direct-to-home medical supply provider. We are seeking a highly motivated Customer Service Representative to join our high-energy team. The primary role is to answer incoming calls while focusing on customer satisfaction.

This is a full-time, non-exempt, entry-level position located in Hudson, OH. After training, this position may transition to a hybrid remote work schedule. Schedule is 8:15 am – 5:00 pm, Monday through Friday. Employer-paid vacation and paid holidays. Benefits include medical/dental/vision, life, short and long-term disability insurances, and a 401(k) Retirement Savings Plan. Ongoing training and development opportunities.

• Treat both new and existing customers like a family member.
• Receive and route all incoming telephone calls and emails.
• Set up new customer accounts for medical products and services (e.g., diabetes supplies, breast pumps).
• Obtain insurance, referrals, physician, and patient demographic information.
• Enter and manage all refill orders for existing customers.

• Excellent verbal and computer skills with the ability to communicate with customers and prospects for most of the workday.
• Ability to explain health insurance plan information clearly.
• Ability to learn products and receive training through virtual methods.
• At least 1+ year of experience in a customer service organization or healthcare environment.
• Ability to thrive in a fast-paced, multitasking environment.
• Word processing speed around 40 WPM.
• Detail-oriented.
• Healthcare experience is helpful but not required.

• High School Diploma or GED.

Edwards Health Care Services, Inc. (EHCS) is a national direct-to-home medical supply provider of high-quality medical and diabetes products that support individuals with diabetes and other conditions. For over 25 years, EHCS has partnered with healthcare professionals, product manufacturers, and a large network of government and private insurers to deliver personalized customer service and a simplified order process—every time. For more information, visit  To view other openings, visit our career site: