Outbound Customer Service

Join to apply for the Outbound Customer Service role at Corporate Tools

Let’s be real! Most “outbound” roles sound like code for cold-calling strangers until your soul evaporates. Not here. As a Outbound Customer Service Rep at Corporate Tools, your job is to call people who already use our services, check in like a helpful human, and make sure their business isn’t running into walls. You’ll update info, answer questions, spot problems before they’re problems, and yes—occasionally rescue a forgotten payment.

No scripts. No shady sales. Just real conversations with real people who actually want your help.

Wage
: $18.50/hour

Benefits
:

• 100% employer-paid medical, dental and vision for employees
• Annual review with raise option
• 22 days Paid Time Off accrued annually, and 4 holidays
• After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want
• The 4 holidays are:
  New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
• Paid Parental Leave
• Up to 6% company matching 401(k) with no vesting period
• Quarterly allowance
• Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
• Open concept office with friendly coworkers
• Creative environment where you can make a difference
• Trail Mix Bar

Responsibilities
:

• Initiate conversations with our clients to provide ongoing solutions.
• Provide information and guidance on product features, usage, and benefits.
• Provide exceptional customer support by promptly addressing client inquiries, concerns, or feedback.
• Collections kind of but not really because we aren't threatening credit scores but ability to collect accounts receivable.
• Tailor communication style to meet the needs and preferences of different clients.
• Help support other customer service groups as needed.

Requirements
:

• Active listening skills with the ability to understand and address client needs.
• Familiarity with client relationship management principles.
• Ability to collaborate with internal teams to ensure client satisfaction and address issues effectively.
• Incredible listening and communication skills.
• Demonstrated ability to empathize with clients and provide support with a customer-centric approach.
• Strong computer skills, job duties are performed almost 100% online.

We are an equal opportunities employer and welcome applications from all qualified candidates.