Remote Outbound Sales Representative

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MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are looking for Outbound Sales Representatives to support various projects, representing well-known brands. Your role will involve making outbound calls to prospective customers, upselling products and services, and providing excellent customer service. If you have a positive, persuasive personality and a drive to succeed, this is the career for you!

We offer industry-leading training to help you thrive and grow.

To be considered, complete a full application on our careers page, including screening questions and a brief pre-employment test.

This role involves interacting with hundreds of customers weekly across the country to resolve support issues, sell products, and ensure a top-tier customer experience. You should be confident, engaged, and dedicated to bringing a positive attitude every day.

• Handle inbound and outbound contacts courteously and professionally.
• Use knowledge base and training to answer questions and sell appropriate products/services.
• Listen to customers, understand their needs, and resolve issues.
• Research systems for missing information; coordinate with departments as needed.
• Manage accounts using systems and technology.
• Document and process customer orders accurately.
• Follow scripts, policies, and procedures.
• Maintain confidentiality of information.
• Escalate issues to appropriate staff when necessary.
• Attend meetings and training to stay updated.
• Adhere to attendance and schedule requirements.

We provide comprehensive training, so positive, driven, and confident applicants are encouraged to apply. Ideal candidates are motivated, energetic, and dedicated, with a focus on building relationships and turning training into customer wins.

• Must be 18+ years old
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office
• Reliable with good attendance
• Problem-solving and conflict resolution skills
• Customer service orientation
• Ability to multitask and stay focused
• Team-oriented and adaptable to change

• 1+ year experience in customer support, sales, or related fields
• State or Federal work experience

• Authorized to work in the relevant country
• Willing to undergo background/security checks and drug screening

This role involves sedentary work with long periods of sitting and using office equipment. Physical requirements include moving objects and exerting force up to 40 pounds occasionally.

We value your contributions and offer competitive pay, benefits, and incentives, including PTO, health coverage, retirement plans, career growth opportunities, and a fun work environment. We are committed to diversity and equal opportunity employment.

If you're ready to join a company that recognizes your efforts and supports your growth, apply today!