Online Operations Associate

About This Position

We are currently seeking a highly skilled Online Operations Associate to join a dynamic team and ensure partners enjoy a seamless and delightful experience. If you possess excellent technical and customer service skills, we want to hear from you. This is a contract position.

• Communicating with customers via email to promptly resolve partner issues within established time frames.
• Escalating complex issues to various cross‑functional teams and monitoring escalations for end‑to‑end case management.
• Documenting customer interactions and resolution paths, creating documentation for proactive and reactive issue resolution.
• Maintaining a high level of customer satisfaction by providing timely and effective support.

• 2+ years of experience in Operations, Account, and Customer Support, with proficiency in Excel
• Experience with data analysis leveraging SQL
• Zendesk ticketing system experience
• Experience in the media industry
• Strong written and verbal communication skills
• Outstanding customer service skills and the ability to build rapport with customers
• Strong interpersonal skills and the ability to work collaboratively in a team environment

• Remote opportunity to those who reside in NY, Baltimore, and Boston
• Expand your technical and customer service skills, explore APIs, and gain insights into the media industry
• Join a dynamic team, utilize advanced tools like Intercom, and elevate digital customer experiences

$25-$27

Entry level

Contract

Management and Manufacturing

Technology, Information and Internet

All your information will be kept confidential according to EEO guidelines.