Hurricane Relief Call Center Representative

Join to apply for the Hurricane Relief Call Center Representative role at MCI

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Remote Work-at-Home

Job Type: Part-Time

Pay Types: Hourly + Bonus

Application Details: No Resume Required, Entry-Level

We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. Candidates will be contacted via email and text on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

To be considered, complete a full application on our careers page, including all screening questions and a brief pre-employment test.

What does a Hurricane Relief Agent do? We improve the customer experience by providing exceptional solutions to simple requests, applying the latest customer service techniques, and learning our account management systems to assist during a difficult time.

• Assist customers with service inquiries
• Learn common requests and solutions
• Enhance the customer experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction appropriately

You should be confident, engaged, a team player, and positive daily.

All positive, driven applicants are encouraged to apply. Ideal candidates are motivated, dedicated, and possess:

• Must be 18+ years old
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic Microsoft Office knowledge
• Reliable with good attendance
• Customer service orientation, conflict resolution skills
• Ability to multi-task and adapt in a fast-paced environment

Must be authorized to work in the job's location, willing to undergo background/security checks, and drug screening. Contingent on investigation results.

We offer competitive pay, incentives, health benefits, retirement options, paid time off, and opportunities for growth. Our culture emphasizes recognition, support, and work-life balance.

Primarily sedentary work involving sitting/standing for long periods, operating computers and office equipment, with occasional movement and lifting up to 40 pounds.

MCI promotes diversity and provides reasonable accommodations for disabilities. We do not discriminate based on protected characteristics and consider qualified applicants with criminal histories.

MCI is a prominent provider of business process outsourcing, customer experience, and digital solutions, recognized for rapid growth and industry leadership, with facilities across North America and internationally.