Sales Assistant

Borg Warner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At Borg Warner we constantly work towards our vision of a clean and energy-efficient world.

Our Culture:
We believe the health and safety of our employees are a top priority. We care about our local communities and the global environment. Borg Warner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.

Borg Warner offers a strong local presence and interesting global opportunities, starting your future with Borg Warner now!

All positions start at an above market pay rate for that position. Benefits are also above market and include the following for all full‑time employees:

• Day 1 Medical Coverage with potential of no monthly premium
• Onsite Health Clinic for employees and dependents (age 14 and over) at no cost
• Dental, Vision, Life, AD&D, and Disability Coverage
• Tuition Reimbursement Program after 18 months
• Retirement Savings Plan (401k) with a matching program
• Company paid holidays and vacation starting Day 1

The Borg Warner Arden campus offers two world‑class technical centers and a cutting‑edge manufacturing facility that designs and produces turbos, fan, and fan‑drive components for the automotive industry. The Arden campus offers a multitude of career opportunities and is located in the beautiful mountains of Western North Carolina.

A Customer Service Representative is responsible for the care of customer order processing, finished goods materials management, and the coordination of customer service activities as described below.

• Customer order processing to include price checking, availability verification, and any other information needed to process the order and get it scheduled in SAP.
• Creates and coordinates daily customer delivery activities between IAM RU and aftermarket warehouse.
• Executes the daily operations of the customer service, distribution, import/export and order processing systems.
• Maintains customer database to include contact and delivery information.
• Coordinates and interfaces with other divisional departments to ensure timely delivery of products.
• Determines priorities to match available finished goods supply to customer demands to achieve growth targets.
• Creates Return Material Authorizations (RMAs) and coordinates return activities to include distributor annual stock returns.
• Leads in Reman Core Return coordination between distributors and U.S. core return depot to include creating export proforma invoices.
• This role is primarily onsite at Borg Warner 1849 Brevard Road in Arden NC, with some remote work permitted subject to business needs and manager approval.
• Provides information for daily reports and KPIs.
• Performs other duties as requested, directed, or assigned.

• Bachelor's degree in a related discipline or equivalent work experience.
• Five years’ experience in Customer Services within the automobile industry is an advantage.
• Excellent communication skills; bilingual Spanish speaker is a plus.
• Core competency in customer service.

• Positive attitude
• Conflict management
• Timely decision making
• Problem solving

$53,200 – $73,150

Arden, NC

Borg Warner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, or protected veteran status.