Remote Call Center Representative

Overview

Remote Call Center Representative role at Mass Markets. This position involves helping customers as the first point of contact, working from home, and delivering exceptional service in a fast-paced environment. Applicants should complete a full application on the company careers page, including screening questions and a brief pre-employment test.

Mass Markets is seeking Remote Call Center Representatives to join our customer support team. This role is ideal for individuals who are passionate about helping others and comfortable working remotely.

• Answer inbound calls and respond to customer inquiries in a professional manner.
• Resolve customer issues efficiently while maintaining a positive attitude.
• Document all interactions accurately in the CRM system.
• Follow communication scripts and standard operating procedures.
• Escalate complex issues to the appropriate department when necessary.
• Meet or exceed performance metrics including call quality, response time, and customer satisfaction.

• Must be 18 years or older
• High school diploma/GED
• 1+ year of experience in a call center or customer service role
• Excellent verbal and written communication skills
• Ability to multitask and manage time effectively in a remote setting
• Proficient with computers and customer service software
• Reliable internet connection and a quiet home workspace
• Fluent in English and Spanish

• Paid Time Off (PTO) and paid holidays
• Incentives and rewards program with cash bonuses and prizes
• Health benefits:
  
  medical, dental, and vision coverage after a eligibility period; MEC medical plans available after 30 days
• Retirement savings options where available
• Disability and life insurance options
• Career growth opportunities and paid training
• Casual dress code and a team-oriented work environment

This job operates in a professional office environment and may require sitting or standing for extended periods while using a computer and headset. Some locations require background checks and drug screening, and reasonable accommodations are available under the Americans with Disabilities Act (ADA).

Mass Markets complies with applicable laws and provides reasonable accommodations upon request. Our policies promote equal opportunity and prohibit discrimination based on protected characteristics. Qualified applicants with criminal histories will be considered in accordance with local and federal requirements.

About Mass Markets:
Mass Markets is part of a family of brands providing customer experience, contact center services, and related IT services. The organization emphasizes growth, innovation, and a supportive work environment.