IT Service Dispatcher​/Coordinator - Remote

Our client is currently seeking a highly organized and service-oriented professional for one of our clients in the IT services sector. The ideal candidate remains calm under pressure, keeps a clear overview even when plans change unexpectedly, and serves as the essential link between customers and technicians. This position plays a direct role in ensuring smooth daily operations and maintaining high customer satisfaction.

Please note:

Professional German proficiency (minimum B1 CEFR) is required, as the role involves daily communication with German-speaking customers and colleagues.

Our client is looking for an individual who will act as the operational control center of their IT service department.

• Request Handling & Prioritization:
  Managing incoming customer requests via phone, email, or ticket system and evaluating their urgency.

• Technician Scheduling:
  Coordinating technician appointments, planning assignments, and proactively monitoring progress.

• Sales Support:
  Organizing and scheduling meetings with potential new clients for the sales team.

• Operational Coordination:
  Ensuring smooth daily operations by overseeing open tickets and following up where needed.

• Customer Communication:
  Serving as the main interface between customers and internal teams, providing updates and setting clear expectations.

• Problem Solving:
  Responding quickly to emergencies, unexpected changes, and scheduling challenges with practical solutions.

Our client does not require prior IT experience for this position. Instead, they value strong organizational skills and a customer‑focused mindset.

• Passion for organization – planning, coordinating, and multitasking come naturally.

• Structured and reliable working style with a strong sense of ownership.

• Solution‑oriented approach to challenges.

• Strong service awareness and dedication to customer satisfaction.

• Excellent communication skills with both customers and technical staff.

• Collaborative team spirit.

• German language skills at B1 level or higher.

• Experience in dispatching, coordination, or customer service.

• Familiarity with ticketing or dispatch software.

• 100% Remote Work:
  The role can be performed from any European location (e.g., Georgia, Poland, Romania, or elsewhere in Europe).

• Full-Time Employment: A stable, permanent position with regular working hours.

• Flexible
  
  Schedule:
  
  Typical working hours fall between 8:00 AM and 6:00 PM CET, with flexibility to adjust.

• Professional Training:
  Comprehensive onboarding to ensure full familiarity with internal systems and workflows.

• Long-Term Stability:
  The client is seeking a committed, long-term addition to their team rather than a short-term contractor.