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Commercial Lines Customer Service Representative

Remote / Online - Candidates ideally in
Springfield, Greene County, Missouri, 65897, USA
Listing for: First State Community Bank
Full Time, Seasonal/Temporary, Remote/Work from Home position
Listed on 2025-12-31
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Salary/Wage Range or Industry Benchmark: 10000 - 60000 USD Yearly USD 10000.00 60000.00 YEAR
Job Description & How to Apply Below
Position: Commercial Lines Customer Service Representative (53299)

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Job Overview

Commercial Lines Customer Service Representative

Company Info

First State Insurance Agency, a subsidiary of First State Bancshares, is a growing insurance and financial services organization serving most states across the nation, with its home office in Farmington, MO.

Role Description

We are seeking a motivated candidate with a strong customer service focus to fill the role of Commercial Lines Customer Service Representative. The CSR provides service to current and prospective customers and supports Account Managers. Responsibilities include providing exceptional customer service, maintaining confidentiality, reviewing activities for accuracy, preparing proposals, and assisting with policy changes and renewals.

Responsibilities
  • Provide exceptional customer service and build client relationships.
  • Maintain confidentiality in all dealings.
  • Review activities and follow-ups daily for accuracy.
  • Process documents within prescribed times.
  • Prepare proposals post-quote approval.
  • Prepare Proof of Coverage documents.
  • Deliver summaries of insurance prior to renewals.
  • Assist with online policy change requests.
  • Enter renewal applications and assist with marketing efforts.
  • What You Can Expect
    • Competitive pay and benefits, including a variable team performance bonus.
    • 401(k) with employer match.
    • Supportive leadership and a stable work environment.
    Qualifications
    • Excellent customer service skills.
    • Proficiency in Microsoft Office.
    • Must possess and maintain a Commercial Lines insurance license.
    • Strong written and verbal communication skills.
    • 1-2 years industry experience preferred.
    • Punctuality and good attendance.
    • High school diploma or GED.
    Additional Information

    Being a First Stater means working hard, learning new skills, being a great teammate, and making a difference in our community. Are you ready to make a difference? Apply now!

    Job Details
    • Seniority level:
      Entry level
    • Employment type:

      Full-time
    • Job function:
      Other
    • Industry: Banking

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