Entry-Level Political Call Center Representative; Republican

Position: Entry-Level Political Call Center Representative (Republican)
Location: Indianapolis

Entry-Level Political Call Center Representative (Republican)

Join to apply for the Entry-Level Political Call Center Representative (Republican) role at Mass Markets.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are looking for call center representatives to support our "Get Out the Vote" initiative. In this role, you will make outbound phone calls on behalf of the Republican Party to encourage voter turnout for the presidential election.

Ideal candidates will be comfortable representing the Republican Party, have excellent communication skills, be eager to learn, and be highly reliable.

To be considered, complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Handle inbound and outbound contacts courteously and professionally
• Understand customer needs and resolve issues
• Research systems for missing information; coordinate with departments
• Follow client program processes and perform tasks professionally
• Utilize systems and technology for account management
• Document and process customer claims accurately
• Follow scripts, policies, and procedures
• Use knowledge base and training to answer questions
• Maintain confidentiality of personal information
• Escalate issues appropriately
• Ensure first call resolution through problem-solving
• Attend training and meetings to stay updated
• Adhere to attendance and schedule requirements

Qualifications

Are you a good fit? We encourage all positive, motivated, and dedicated applicants to apply. The ideal candidate should possess:

• Must be 18 or older
• High school diploma or equivalent
• Experience with data entry and computer use
• Fluent in reading and speaking English
• Wired high-speed internet (20
  
  Mbps+)
• Strong organizational and communication skills
• Typing speed of 20+ WPM
• Ability to work scheduled shifts including training
• Basic knowledge of Microsoft Office
• Reliable with good attendance
• Ability to troubleshoot and follow up on issues
• Customer service-oriented with empathy and patience
• Ability to multi-task and self-manage
• Team-oriented with strong interpersonal skills
• Comfortable in a fast-paced environment

Preferred but not required:
Experience in customer service, work-from-home experience, or federal/state work experience.

Compensation & Benefits

We value your contribution and offer competitive pay based on experience, along with benefits such as PTO, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

Physical & Employment Conditions

This role is largely sedentary, requiring sitting or standing for long periods, operating office equipment, and occasional movement. Must be authorized to work, willing to submit background checks and drug screening, and able to meet other employment conditions.

Equal Opportunity

MCI is committed to diversity and provides equal employment opportunities. We do not discriminate based on any protected characteristic and provide reasonable accommodations as needed.

About MCI

MCI offers industry-leading solutions in business process outsourcing, IT services, and more, supporting clients across various sectors with a focus on digital modernization and customer experience excellence.

Additional Details

Level: Entry level

Type:
Full-time

Industry: IT Services and Consulting

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