Hurricane Relief Call Center Representative

Join to apply for the Hurricane Relief Call Center Representative role at Mass Markets.

MCI is a leading Business Process Outsourcing (BPO) company specializing in tailored solutions for diverse client needs. We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

Accepted candidates will be contacted via email and text on an as-needed basis. Hours are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

• Assist customers with service inquiries
• Learn common requests and solutions
• Improve customer experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction appropriately

• Must be 18 years or older
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows
• Reliable with good attendance
• Problem-solving and conflict resolution skills
• Customer service-oriented and team player
• Ability to multi-task in a fast-paced environment

Starting compensation is experience-based. Benefits include PTO, incentives, health coverage, retirement plans, disability, life insurance, career growth, paid training, and a casual dress code.

This role involves sedentary work, operating office equipment, and occasional movement. Must be authorized to work, willing to undergo background/security checks, and submit to drug screening. MCI is an equal opportunity employer committed to diversity and inclusion.