Student Support Coordinator - Remote Position

Overview

Student Support Coordinator – Remote Position at Empire Education Group

Empire Beauty School seeks multiple full‑time remote Student Support Coordinators to expand our Customer Contact Department. Coordinators are the first step in admissions, solving problems, supporting customers with confidence, and making every interaction count. The role requires a semi‑permanent schedule that includes days, nights, weekends, and holidays. Hourly pay is $18.00.

• Set up appointments for prospective students to visit one of our schools.
• Solve problems and support customers with confidence and empathy.
• Take control of conversations with clarity and empathy.

• Exceptional customer service, active listening, and strong verbal and written communication skills.
• Maintain composure and take charge of difficult conversations.
• Use judgment and resources to resolve issues quickly.
• Ask probing questions, respond effectively, and overcome objections to ensure prospective students feel supported.
• Outgoing, self‑motivating personality.
• Proactive mindset; you don’t wait to be told what to do.
• Communicate and support many different personality types while bringing your own voice and confidence.
• Experience in customer service or contact centers (preferred, not required).
• Computer knowledge; A laptop or desktop with Win 10 or higher (cannot be a MAC or Chromebook).
• Minimum internet download speed of 20 Mbps.
• Ability to work a varying schedule including evenings, weekends, and holidays.
• Candidate must reside within one of the following states: NY, NC, MD, VA, MA, ME, RI, NJ, PA, IL, OH, IN, KY, TN, GA, FL, AZ, CO, MN, WI, MI.

• 401(k), medical, dental, vision, and more.
• Generous paid time off.
• Paid holidays.

12/18/2025