Customer Service Rep; Rewards Programs Louisiana

Overview

Customer Service Rep (Rewards Programs) job at Five Star Call Centers. Louisiana.

This is work-at-home for individuals living in the states of Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

• Previous1 year customer service or customer support experience required
• Previous 1 year call center or office background experience required
• Technical savvy (able to toggle between multiple browsers & systems using dual monitors
• Previous remote work from home experience preferred
• Quick learner and able to work independently
• Type 35words per minute accurately
• Strong phone and enthusiastic verbal communication skills along with active listening
• Must be 18years of age
• A background check applicable with state and federal laws will be required

Equipment will be shipped to you.

• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs/not wifi) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Childcare for anyone 4 years of age and younger is required.

• Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds)
• Work hours - Shifts between 7:00am-9:30 pm (CST) ;
  Work Days - Mon-Fri
• Paid Training - typically 2 weeksfrom 8:00am-5:00pm(CST)
• Status - Full time-Benefit(40 hrs) eligible 1st of month after 60 days

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job.  to read the full description.

NOT YOUR ORDINARY CALL CENTERᵀᴹ