Remote Bilingual Call Center Representative | Spanish-English

Why consider this job opportunity:

• Competitive pay with opportunities for bonuses and rewards
• Paid Time Off and paid holidays to ensure work-life balance
• Comprehensive health benefits available after 90 days of employment
• Significant career growth opportunities with a focus on internal promotions
• Fun, engaging work environment with a casual dress code
• Incentives including contests with cash prizes and other rewards

• Handle inbound and outbound contacts in a courteous and professional manner
• Listen to customers, understand their needs, and resolve issues effectively
• Document and process customer claims accurately in the appropriate systems
• Utilize systems and technology for account management and customer support
• Ensure first call resolution through effective problem-solving and call handling

• High School Diploma or GED
• Bilingual proficiency in English and Spanish
• Experience with data entry utilizing a computer
• Ability to maintain regular attendance and punctuality
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

• One (1) year of experience in customer service, technical support, or administrative support in a contact center environment
• Strong interpersonal skills and the ability to build relationships with customers and team members
• Ability to thrive in a fast-paced environment where change and ambiguity are prevalent

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.