Customer Service - Accounts Receivable​/Utility Billing Support

Customer Service - Accounts Receivable / Utility Billing Support

Join to apply for the Customer Service - Accounts Receivable / Utility Billing Support role at Caselle, Inc.

At Caselle, we believe great software starts with great service. We're a growing technology company of just over 200 employees based in Provo, Utah, helping local governments and organizations modernize their operations through intuitive, cloud‑based solutions. As we continue to expand, we're looking for a Client Service Analyst who is passionate about helping people and thrives in a dynamic, fast‑paced environment.

As a Client Service Analyst, you'll be on the front lines of our customer experience—assisting clients by phone, email, and chat to answer questions, troubleshoot issues, and make sure they get the most value out of our software. You'll work closely with our product, engineering, and implementation teams, acting as the bridge between customers and technology. Your goal is to turn every interaction into a positive experience and every problem into a solution.

You'll enjoy helping customers resolve technical challenges, guiding them through new features, documenting insights that improve processes, and shaping how our clients see us as trusted partners.

• 1‑3 years of experience in customer service, client support, or help desk roles, ideally in a SaaS or software environment.
• Excellent verbal and written communication skills—you're clear, empathetic, and professional.
• A knack for troubleshooting and problem‑solving, paired with curiosity and patience.
• Comfort with technology and a genuine desire to help people succeed with it.

In return, you'll enjoy competitive pay, a comprehensive benefits package (health, dental, vision, PTO, and 401(k)), and flexible hybrid or remote work options. Most importantly, you'll be part of an innovative, collaborative culture where new ideas are encouraged and growth is constant.

If you're ready to build meaningful relationships, grow your technical expertise, and make an impact every day, we'd love to meet you.

Entry level

Full‑time

Other

Software Development