Customer Experience Banker-(Kalamazoo, MI

Customer Experience Banker (Kalamazoo, MI)

Company:
Huntington National Bank

Location:

Kalamazoo, MI

Our branch banking role offers a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. As a Customer Experience Banker, you are a financial concierge for walk‑in customers, responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit and other banking products and services, processing customer transactions accurately and efficiently, and providing exemplary customer service.

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow‑up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

• High School Diploma or GED and minimum of 1 year customer service or military service in an administrative, contracting, civil affairs, or similar role or a Bachelor's Degree.

• 1 year or more in customer service in banking, financial services or goal‑driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

• Exempt Status:
  No (eligible for overtime pay).
• Workplace Type:
  Office. Certain positions may be eligible for a flexible work arrangement combining office and remote work.
• Equal Opportunity Employer. Huntington is an Equal Opportunity Employer.
• Tobacco‑Free Hiring Practice.

Huntington will not sponsor applicants for immigration benefits. Applicants must be currently authorized to work in the United States on a full‑time basis.