Remote Customer Service Representative; Michigan residents

Overview

Employer Industry: Automotive

Why consider this job opportunity:

• Competitive pay and comprehensive health benefits
• Opportunity for career advancement and growth within the organization
• Work remotely from the comfort of your home in Michigan
• Supportive and collaborative work environment
• Access to wellness programs and additional financial benefits

• Provide exceptional customer service through inbound and outbound communications via phone, chat, and email
• Utilize computer skills to research customer requests and accurately document interactions
• Manage assigned cases from initiation to resolution, ensuring customer satisfaction
• Deliver timely and effective solutions while maintaining a positive attitude
• Collaborate with team members to enhance service delivery and customer experience

• High school diploma or equivalent
• Minimum of three years of customer service experience in roles with direct customer interaction
• Excellent written and verbal communication skills
• Proficiency in navigating computers and the web
• Typing skills with a minimum speed of 25 words per minute

• Previous experience in call center environments, retail, hospitality, or similar customer-facing roles
• Familiarity with automotive products or services is a plus

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.