Remote Bilingual Call Center Representative | Spanish-English

Employer Industry: Business Process Outsourcing (BPO)

• Competitive compensation with performance-based bonuses
• Paid Time Off (PTO) and paid holidays for work-life balance
• Comprehensive health benefits available after 90 days of employment
• Opportunities for career advancement and internal promotions
• Engaging and collaborative work environment
• Paid training to enhance skills while earning a paycheck

• Handle inbound and outbound calls in a professional and courteous manner
• Understand and resolve customer issues while providing excellent service
• Utilize technology for account management and documentation
• Follow scripts and procedures while adhering to confidentiality requirements
• Attend training sessions to stay updated on program knowledge and processes

• High School Diploma or GED
• Bilingual proficiency in English and Spanish
• Experience with data entry and computer systems
• Excellent organizational and communication skills
  
  Ability to work regular shifts and maintain punctuality

• One (1) year of experience in customer service or related fields in a contact center environment

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