Remote Medical Transportation Customer Service​/Scheduling_

Remote Medical Transportation Customer Service/Scheduling

This is a remote position.

• With transportation to and from appointments
• Ensure those waiting for a ride receive transportation
• In resolving issues with previous appointments
• With a transportation recovery where a scheduled trip has failed
• With benefits eligibility
• Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety. This can pose a challenging situation to handle. However, the experience can also be highly rewarding, having the opportunity to provide valuable assistance to these members.
• Navigate through multiple client systems by utilizing function keys to ensure accurate processing of ride transportation.
• Collaborating with various departments within the department to effectively address and resolve transportation and eligibility issues.

• Hard Drive Space: 40 GB available, 60 GB total
• Memory: 12 GB of RAM
• Operating System:
  Windows 11 (fully patched with no pending updates)
• Internet Connection and Speed:
  Hard-Wired Connection (Not wireless)
• Minimum 30 mbps download
• Minimum 10 mbps upload
• Maximum Latency Threshold: 50 ms (milliseconds)
• Dual Monitors (2) required with a resolution of 1920 x 1080 (Full HD or 1080p)
• Webcam:
  Required
• USB 3.0 Port:
  Required for use with USB headsets

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Customer Service
• Industries:
  Consumer Services