Remote Insurance Customer Service Representative; Unlicensed

Join to apply for the Remote Insurance Customer Service Representative (Unlicensed) role at Mass Markets.

MCI is a leading Business Process Outsourcing (BPO) company specializing in tailored solutions for our clients. We are hiring customer service agents who are positive and enjoy helping others. In this role, you will provide full life-cycle customer service, assist customers with understanding their coverages, and help find the best solutions for their financial needs.

This is an excellent opportunity to start your career with our industry-leading training. We offer advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management.

• Handle inbound and outbound customer contacts professionally and courteously.
• Use knowledge base and training to answer questions and sell products/services.
• Understand customer needs and resolve issues.
• Research and coordinate with departments to resolve issues.
• Complete account management tasks using systems and technology.
• Document and process customer orders accurately.
• Follow scripts, policies, and procedures.
• Maintain confidentiality of personal information.
• Escalate issues as needed.
• Attend training and stay updated on program changes.
• Adhere to attendance and schedule requirements.

• Must be 18+ years old.
• High school diploma or equivalent.
• Excellent communication skills.
• Typing speed of 20+ WPM.
• Basic knowledge of Microsoft Office and Windows.
• Reliable with good attendance.
• Problem-solving and conflict resolution skills.
• Customer service-oriented (empathetic, patient).
• Ability to multi-task and self-manage.
• Team-oriented and adaptable to change.

• 1+ year in customer service or related fields.
• Experience in a contact center environment.

We offer competitive pay, paid time off, incentives, health benefits, retirement plans, disability and life insurance, training, and career growth opportunities. Our culture emphasizes balance, recognition, and development.

This role operates in a home office environment. Must be authorized to work, willing to undergo background/security checks and drug screening, and able to operate office equipment.

We are committed to diversity and equal opportunity. We provide reasonable accommodations for disabilities and do not discriminate based on legally protected characteristics.

MCI supports clients with BPO, staff augmentation, contact center services, and IT solutions. Recognized as a fast-growing company, we operate globally with a diverse portfolio of services and subsidiaries.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries: IT Services and Consulting