Remote OCCC Customer Service Agent - National Accounts

Remote OCCC Customer Service Agent - National Accounts

Join to apply for the Remote OCCC Customer Service Agent - National Accounts role at Rollins, Inc.

Are you self-motivated? Do you enjoy helping people? Do you have extraordinary customer service and sales experience? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in with our team!

We are seeking talented CUSTOMER SERVICE PROFESSIONALS for our remote National Accounts Team. Our call center is open 24 hours a day, 7 days a week. Candidates must have the ability to work a flexible schedule, including days, evenings, overnight, weekends, and/or holidays to ensure we have consistent support for our commercial customers.

You will assist and retain our valued customers while having the opportunity to increase your earning potential in upselling current customers. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity, and innovation.

• Work remotely from your home office. You must have a minimum of 20 mpbs upload and 50 mpbs download or higher, high speed internet connection. We will provide the computer and technical equipment necessary to be successful in this role.
• Build and maintain strong customer relationships with key business executives and stakeholders.
• Manage the customer relationship to ensure best in class service with 100% accuracy.
• Retain business by offering several remedies to prevent account cancellations.
• Manage high volume inbound calls and email requests.
• Identify opportunities to add additional services to increase the value of the property.
• Use different gamification methods as a tool to measure performance.

• Variety of Schedules (Schedule may include nights, weekends, overnight and holidays); based on business needs.
• Three‑week quality Training Program that will equip you with the skills and knowledge to be successful.
• Gamification methods to measure performance and increase engagement virtually.
• Ongoing training to grow professionally.
• Great pay and incentives (minimum $20/hour).
• 401(k) plan with company match, employee stock purchase plan.
• Paid vacation, holidays, and sick time.
• Employee discounts, tuition reimbursement, dependent scholarship awards.

• High School/GED.
• 2+ years customer service, sales, or account management of major/national accounts experience.
• Ability to pass a computer assessment.
• We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law.

• Appropriate workspace in your home, private/semiprivate home‑office space free of distractions and background noise.
• A workspace with adequate furnishings (e.g., a desk and chair) and lighting.
• Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via ).

• Excellent verbal, written, and interpersonal communication is a prerequisite.
• Flexibility with schedule and work hours to align with business needs.
• An eye for detail and for accuracy.
• Demonstrable experience managing high profile, multi-location, and/or high revenue commercial accounts.
• Demonstrated ability to multitask.
• Intermediate to advanced skill in various software and web‑based applications.
• Proficient in Microsoft Office.
• Demonstrated ability to prioritize tasks and manage time efficiently.
• We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.