Customer Support Agent

Why consider this job opportunity

• Salary up to $25 per hour, depending on experience and location
• Opportunity for career development, including training, conferences, and online learning resources
• Flexible work arrangements available, including full-time, part-time, and remote options
• Collaborative and cross-functional work culture that emphasizes autonomy and communication
• Meaningful work on innovative and growing products
• Commitment to building a diverse and inclusive company

• Maintain a comprehensive knowledge of the product and related campaigns, acting as the voice of the customer to the product team
• Identify and analyze customer issues using proprietary tools, providing concise next steps for resolution
• Collaborate with team members to resolve issues and respond to customer inquiries in a timely and professional manner
• Follow internal guidelines for effective customer communication and stay updated on best practices
• Troubleshoot and recreate customer app issues, escalating them to engineers as needed

• Positive attitude with strong patience and problem‑solving skills
• Exceptional reading, listening, and writing abilities with high attention to detail
• Experience with troubleshooting technology issues in a fast‑paced environment
• Familiarity with software such as Google Docs and customer service platforms like Zen Desk or Help Scout
• Reliable access to consistent internet/WiFi and availability during weekdays and weeknights

• Previous experience in a customer support role, especially within a technology or startup environment
• Ability to adapt quickly to new processes, issues, and features
• Experience handling App Store and Play Store reviews professionally

#Customer Support #Tech Jobs #Remote Work #Career Growth #Diversity And Inclusion

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