Remote Customer Service Rep

Account Control Technology Remote Customer Service Rep - Starting Monday, January 12, 2026

US-IL-Belleville

Belleville, IL

Job :

Type: Full-Time

# of Openings: 15

Category: Customer Service/Support

This is a Bring Your Own Device (BYOD) role. In order to be considered for this position you must maintain your own personal at home working equipment that meets the following system requirements:

In order to "pass" system requirements, you will need to make sure the machine you are using follows this criteria:

• It is NOT a Mac
• It is NOT a Chromebook
• It is NOT a tablet or phone or iPad
• It does have the following:
  • Connected to the ethernet as WiFi needs to be disabled. If you are NOT connected via an ethernet cable, SRW closes when detected WiFi is enabled so users needs to manually disconnect from Wi Fi
  • Operating system:
    Win 11
  • Processor: i5 (or higher) or AMD Ryzen5 (or higher)
  • RAM:
    Minimum of 8 GB
  • Hard Drive available space:
    Minimum of 10 GB
  • Upload speeds: minimum 10 mbps
  • Download speeds: minimum 25 mpbs
  • Anti-virus software loaded to the machine
  • All Window's updates will need to be completed
• We do highly recommend using the following, however Bluetooth versions of these items are permissible:
  • USB Wired Keyboard
  • USB Wired Mouse
  • USB Wired Webcam
  • Wired Headset
• REQUIRED:
• 2 (Dual) working monitors

Please Note:

Work Location: This is a remote/work from home position.

Compensation: $15.00/hour

Paid Training

Start Date:

Monday, January 12, 2026

Training

Hours:

Monday thru Friday 9am - 5:30pm EST (3 weeks + 2 weeks nesting)

Hours of Operation (following training):
Monday thru Friday 7am - 8pm EST

* Please note:

During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.

Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI-CXBPO (part of TSI family of companies)?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

In This Role, You Will:

• Communicate via inbound telephone calls with consumers.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information. Accurately document and update records in required systems.
• Follow up in a timely manner to ensure customer satisfaction.
• Understand all programs, systems, and procedures necessary to perform job effectively.
• Maintain diplomacy and tact when dealing with upset or escalated calls. Escalate customer complaints and/or calls through the appropriate channel to management.
• Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.
• Knowledge, understanding, and compliance with company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Perform other duties as assigned by management.

Ideal Candidate

Qualifications:

• High School Diploma required. Bachelor's Degree or if undergraduate, with relevant work experience preferred.
• Previous customer service and/or call center experience preferred.
• Ability to maintain the highest level of confidentiality.
• Proficient personal computer skills, including Microsoft Office. Excellent interpersonal, written, and oral communication…