Member Service Representative - Bilingual

Join to apply for the Member Service Representative - Bilingual role at S3 Shared Service Solutions, LLC

2 weeks ago Be among the first 25 applicants

Member Service Representative
- Bilingual

The bilingual Member Service Representative will be part of our talented remote Contact Center team. They are trained to answer calls in all queues and assist both English and Spanish speaking callers with questions regarding membership, banking products, services, and rates, aiming to exceed member expectations with every interaction. The role also involves assisting Spanish speaking callers when escalating or transferring to other departments to ensure service issues are resolved.

We pride ourselves on delivering world-class service in a collaborative and supportive team environment. Success depends on employees who are self-motivated, dependable, adaptable, team players, and member-focused.

• Service
• Teamwork
• Attitude
• Results

Remote

• Bilingual in English/Spanish (conversational Spanish with basic banking/financial terminology preferred).
• 6 months of customer service experience preferred.
• Excellent communication skills.
• Ability to thrive in a fast-paced environment.
• Highly organized and detail-oriented.
• Capable of working independently and prioritizing tasks.
• Proficient in using multiple platforms and software simultaneously.
• Experience in remote work with dual monitors is a plus.
• Works well in structured, procedure-driven roles.

• Group medical, dental, and vision insurance
• Generous Paid Time Off
• Up to 11 Paid Holidays per year
• 401(k) with employer match
• Employee referral and wellness programs
• Salary: $21.23/hour