Inbound Insurance Agent; Paid Training & Licensing

Work-at-Home Inbound Insurance Agent (Paid Training & Licensing)

Join to apply for the Work-at-Home Inbound Insurance Agent (Paid Training & Licensing) role at Mass Markets. This role is described as part of MCI, a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to clients.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

You should be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
• Listen to customers, understand their needs, and resolve customer issues
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer orders in appropriate systems
• Follow all required scripts, policies, and procedures
• Comply with requirements surrounding confidential information and personal information
• Escalate customer issues to the appropriate staff and managerial for resolution as needed
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevail
• Excellent interpersonal skills and the ability to build relationships with your team and customers

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Our benefits include:

• Paid Time Off and paid holidays
• Incentives & Rewards with cash bonuses and various prizes
• Health Benefits for full-time employees after the introductory period; MEC medical plans available to all employees after 30 days; options vary by location
• Retirement Savings programs, disability insurance, life insurance, and supplemental insurance
• Career growth opportunities and paid training
• A casual, team-oriented work environment

Benefits and incentives vary by geography, but the core commitment is to reward effort, provide growth opportunities, and create a valued work environment. If you’re ready to join a company that recognizes your contributions and supports your growth, apply today.

This job operates in a professional office environment and is…