Remote Bilingual Call Center Representative | Spanish-English

Employer Industry: Business Process Outsourcing (BPO).

• Competitive compensation based on experience, with various benefits and incentives
• Opportunity for career advancement and growth within the organization
• Paid Time Off and paid holidays to support work-life balance
• Access to comprehensive health benefits after 90 days of employment
• Engaging and supportive work environment with a casual dress code
• Participate in contests with cash bonuses and prizes, including electronics and vacations

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer claims in appropriate systems
• Ensure first call resolution through problem-solving and effective call handling

• High School Diploma or GED
• Bilingual proficiency required: fluent in English and Spanish
• Experience with data entry utilizing a computer
• Excellent organizational, written, and oral communication skills
• Ability to work regularly scheduled shifts within hours of operation

• One (1) year of experience in customer service, technical support, inside sales, or administrative support in a contact center environment

#BPO #Customer Service #Career Growth #Competitive Benefits #Bilingual Jobs

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