Guest Experience Center Agent

Guest Experience Center Agent / Echo Park Automotive in Lowell, NC at Echo Park Automotive

Location: Kenworthy Avenue 109
Lowell, NC 28098

Job Type: Customer Service

Experience: Associate

Echo Park Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Echo Park Automotive is hiring an Inside Sales Representative (Guest Experience Center Agent) for our location in Lowell, NC.The Guest Experience Centeris responsible for answering inbound calls,chats, internet leads and explaining toguests oursales process and ultimately setting an appointment at one of Echo Park’s dealerships. As a member of our Guest Experience Center team, you will help our guests understand how we are changing the vehicle purchasing process, making it simple, fast and fun!

You will begin your new career at Echo Park with 3 weeks of dedicated (paid) training and development. Our comprehensive sales training includes product training, sales skills training, communication skills and training on how to navigate our internal software systems.

What You Will Do:

• Build rapport with guests and assist through personality and relationship selling
• Assist guests through inbound and permission based outbound calls by utilizing relationship based sales
• Exercise the intuitive ability to understand guests needs and match those needs with company inventory
• Set appointments for guests based on their time, location preference and vehicle needs
• Continually improve and be receptive to coaching
• Practice efficiency, handle call volumes knowledgeably while still providing excellent service.
• Answer guest’s questions accurately, openly and honestly.
• Rotating monthly schedule, working from home of 8:30AM-5:30PM, 9AM-6PM, 10AM-7PM,11AM-8PM,12PM-9PM 1PM-10pm, 2PM-11PM, 3PM-12
  
  AMScheduled hourswill be dependent on where coverage is needed. This will be a full-time position, 40 hours per week,and includes working every other weekend - Sunday shift is always 10AM-6PM.