Technical Customer Care Specialist

Employer Industry: Automotive Technology and Services

• Hourly base pay rate is $16.15 - $24.23/hour, with additional compensation potential.
• Opportunity for career advancement and growth within the organization.
• Flexible work option allowing for remote work with location specifications.
• Comprehensive benefits including paid time off, health care insurance, and retirement planning.
• Supportive and collaborative work environment focused on customer satisfaction.
• Chance to work with iconic consumer brands and contribute to innovative automotive solutions.

• Provide technical customer support to resolve application and product issues via phone, email, and chat.
• Address routine customer questions regarding product usage within the Vin Solutions support framework.
• Leverage technical knowledge to deliver quality care while adhering to standards.
• Log all customer interactions accurately in the CRM tool.
• Facilitate communication with other departments to resolve client concerns and keep stakeholders informed.

• High School Diploma or GED.
• Generally, less than 2 years of experience in a customer support role.
• Ability to troubleshoot and document system performance and functionality issues.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills with attention to detail.

• Demonstrated dependability and reliability in a professional setting.
• Experience managing multiple priorities in a fast-paced environment.
• Familiarity with CRM case logging or Salesforce.
• Knowledge of interaction distribution systems such as Genesys Pure Cloud.
• Understanding of the automotive industry.

#Automotive Technology #Customer Support #Remote Work #Career Growth #Employee Benefits

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.