Vendor Support Specialist

Are you a customer service ace with a keen eye for detail? Do you thrive on solving complex puzzles and building strong professional relationships?

Join our dynamic Finance team as a
Vendor Support Specialist
and play a vital role in ensuring smooth operations and strong partnerships with our vendors. This isn't just about processing; it's about being an investigative problem-solver and the primary point of contact for our valued partners.

You will be the
hero
who keeps our vendor relationships strong and our payment systems running flawlessly. Your day-to-day will involve:

• Act as the primary liaison, building and nurturing trusting relationships with external vendors and internal stakeholders.

• Dive deep into complex payment discrepancies and disputes, using your sharp investigative skills to perform root-cause analysis and negotiate swift, fair resolutions.

• Strategically manage and resolve urgent "credit hold" situations to protect our supply chain and maintain operational continuity.

• Serve as a frontline guardian, identifying and escalating potential vendor risks ("red flags") or complex operational issues to leadership.

• Leverage vendor metrics and data awareness to proactively identify process improvements and areas requiring detailed analysis.

• Train new system users, including internal team members and vendors, ensuring everyone is equipped for success on our platforms.

• Serve as the critical communication hub between Stores and Vendors for resolving Direct Store Delivery (DSD) invoice discrepancies.

• Hours: Monday through Friday, 8:00 AM - 5:00 PM (Standard Business Hours).

• Modern Hybrid Model: Enjoy the best of both worlds with a flexible schedule: 4 days in the office, 1 day working from home.

We are looking for a motivated professional ready to take ownership and elevate our vendor support experience.

• Experience: A minimum of two (2) years
  in a high-volume customer service, Accounts Payable, or similar financial support role.

• Education: High School Diploma or equivalent required
  .

• Exceptional ability to compare, analyze, and spot non-standard situations or discrepancies within invoice data.

• Superior ability to communicate clearly and professionally (in writing and verbally) to build and maintain strong vendor and internal relationships.

• Highly self-directed, organized, and skilled at setting priorities and managing a demanding workload.

• Basic understanding of arithmetic, order of operations, and the core principles of accounting/financial processes.