Customer Service

Customer Service Representative Travel Industry

Remote | Flexible Schedule |

About the Role:

We're looking for an enthusiastic and detail-oriented Customer Service Representative to join our growing travel team! In this role, you'll provide world-class service to clients before, during, and after their trips ensuring every traveler has a smooth, memorable experience.

Responsibilities:

• Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings.

• Provide quotes, itineraries, and travel recommendations based on client preferences.

• Handle changes, cancellations, and special requests with professionalism and care.

• Maintain accurate client profiles and documentation.

• Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently.

• Follow up with clients post-travel to ensure satisfaction and encourage referrals.

• Stay current on promotions, destinations, and supplier policies.

• Support the sales and travel advisor team by ensuring excellent client experience.

Qualifications:

• Strong communication and problem-solving skills.

• Customer service or hospitality experience preferred (travel industry a plus!).

• Self-motivated and organized, with attention to detail.

• Comfortable working remotely and managing multiple clients at once.

• Proficient in using online tools and booking platforms (training provided).

• Passion for travel and helping others create unforgettable memories!

Perks:

• Full training and certification programs provided.

• Flexible work-from-home schedule.

• Access to travel discounts and exclusive perks.

• Growth opportunities and performance bonuses.