Customer Service Associate
North Port, Sarasota County, Florida, 34290, USA
Listed on 2026-01-02
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Customer Service/HelpDesk
Customer Service Rep, Bilingual
As a Customer Service Associate, your energy drives customer confidence. In Venice, the Customer Service Associate helps beachside creatives, remote workers, and families discover the right mix of high-speed fiber internet, reliable wireless coverage, and smart cellular devices, so they stay connected without compromise or clutter.
Key Responsibilities of the Customer Service AssociateSupport customers by providing clear guidance on Frontier Fiber Internet, symmetrical upload/download speeds, Wi‑Fi performance, and compatible wireless device options.
Assist households through enrollment steps by explaining the features, benefits, and hardware requirements of Frontier’s latest fiber technology and residential equipment.
Troubleshoot early connectivity issues by guiding users through modem and router setup, Wi‑Fi configuration, and mobile device activation to ensure a smooth service start.
Recommend tailored solutions by aligning a household’s digital habits with the appropriate bandwidth tiers, data needs, and wireless device plans.
Process account updates and service enrollments with accuracy while maintaining CRM data integrity and meeting Frontier’s compliance and documentation standards.
Collaborate with Customer Service Associates to review community feedback and refine sales strategies for the Venice and Sarasota County residential markets.
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