Field Support Specialist Bellevue, Washington

Reports To: The Field Service Representative, will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership.

Job Overview:

The Field Service Representative/Mailroom Specialist provides exceptional office and mail services in a "floating" capacity for positions where regular employees normally work but are out of office, or if particular projects require additional coverage. The role includes assisting with mail, reception, hospitality, facilities, and copy/print, or similar office services functions. This position is based out of a specific client "home office" and is sent to different client sites at short notice as needed.

Flexibility and adaptability are keys to success for this position.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.

Duties and Responsibilities:

• Provides 5-star customer service to all employees in all forms of communication.
• Answers all calls and provides an exceptional customer service experience for all incoming/outgoing visitors.
• Assists with light facilities duties as needed, such as opening troubleshooting tickets, ordering supplies, and stocking kitchens/service areas.
• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
• Manages outgoing mail/package transactions.
• Performs duties associated with shipping and receiving of materials.
• Notifies employees upon receipt of inbound deliveries.
• Distributes mail/packages to company personnel.
• Assists with office moves.
• Assists with copy/print orders and monitors copy/print equipment for satisfactory functionality.
• May set up or take down conference rooms for meetings/events.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains backup and provides guidance on policies and procedures.
• Determines additional support needed when handling sensitive inquiries.
• Provides exceptional customer service to client.
• Provides reception or concierge (front of office) coverage as needed.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Understanding of shipping/receiving procedures and ability to comprehend instructions.
• Ability to work independently and complete projects.
• Determines correct packing method and validates packing slips for accuracy.
• Willingness to work flexible schedule and hours.

Qualifications and

Education Requirements:

• High School Diploma (or equivalent) required.
• 6+ months prior work experience preferred.
• Ability to work assigned work hours as determined by the manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required.
• Maintains overall professional appearance and attitude.
• Adheres to all policies and procedures required.

Physical Demands:

• Approximately 50% of the time, this position requires the following physical demands.
• Fine and/or gross motor skills, including grasping, lifting, carrying, or moving packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Ability to lift or move 40 lbs or greater frequently.

Travel: None or negligible

Pay Range: $21 - $23 USD

WHAT WE OFFER

• Career Growth: An opportunity to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit, Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, & Paid Time Off.
  • Note:
    
    Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS:

SPS is an award‑winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office…