Email Customer Service Representative

Overview

Handles customer inquiries received via email, chat or inbound call. Interprets messages and calls responding appropriately. Utilizes the computer to perform necessary searches, look‑ups, and maintains customer accounts in accordance with established departmental policies and workflow priorities.

REMOTE - WORK from HOME available. Requires a clean, noise‑free workspace and a high‑speed internet connection. Applicants should reside in Iowa, ideally within a 60‑mile radius of Boone, Des Moines or Wilton. A stable high‑speed internet connection with a hard‑wired connection to a router is required. Minimum download speed of 7 MBPS and upload speed of 2 MBPS. Satellite providers are not supported.

• Managing client‑specific data using various resources.
• Communicating customer complaint trends and feedback to management.
• Performing basic customer account transactions.
• Maintaining performance standards and confidentiality.
• Adapting to changes while remaining productive in a fast‑paced team environment.
• Working cooperatively across all employee levels, vendors, and clients.
• Following established procedures and company policies.
• Other customer service functions based on workload and call volumes.

• Preferably a High School diploma or equivalent.
• Background in customer service is advantageous.
• Basic proficiency in PC use and skills.
• Strong verbal and written English communication abilities.
• Possess problem‑solving skills.
• Minimum typing speed requirement: 20‑25 words per minute.
• Experience with using a 10‑key is preferred.
• Competence in basic math skills.

• Virtual training via Microsoft Teams.
• • December 1 - December 31 Monday - Friday, 10:00AM - 6:00PM
  • January 5 - January 30 Monday - Friday, 10:00AM - 6:00PM

• 20‑40 hour work schedules available within the following parameters:

• Temporary

• The work may be completed remotely or in 1 of our facilities located in Boone, Des Moines, or Wilton.

• Base wage = $14.50/hour

• For continual and reoccurring shifts.
• 2nd Shift :
  Mon‑Fri, 4:00pm-8:00pm
  • Additional $.75 for each paid hour if 50% or more scheduled hours occur between 4:00pm-8:00pm
  • Example:
    Base wage + $.75 = $15.25/hour
• Weekend Shift :
  Sat/Sun, 10:00am-7:00pm
  • Additional $3.75/hour worked on Weekend Shift
  • Example:
    Base wage + $3.75 = $18.25/hour

Equal Opportunity Employer - Veterans/Disabled

Post Offer, Pre‑employment background check(s) conducted on qualified candidates.

Post‑offre, pre‑employment drug/health screening(s) required for some positions.

It has been brought to our attention that there have been instances of fraudulent job offers, purporting to be from Hearst and/or its affiliates. These messages have been offering fraudulent employment opportunities to applicants and often asking for sensitive personal and financial information.

Please note that these communications are fraudulent. They do not originate from Hearst or any brands owned by Hearst nor are they associated with the Hearst recruitment process.

Hearst (or any of the organizations that recruit on our behalf) will never ask for any money or payments from applicants, at any point in the recruitment process.

All individuals who are successful in gaining an offer of employment from Hearst, whether directly or indirectly, are always required to go through a formal recruitment process, which will always involve a virtual or in person meeting with a Hearst employee or representative.

The FTC has issued helpful guidance about these types of scams at (Use the "Apply for this Job" box below). .