Customer Care Specialist II

Overview

Employer Industry: Technology and Business Consulting Services

• Opportunity for career advancement and growth within the organization
• Work remotely from anywhere within the continental U.S.
• Supportive and collaborative work environment
• Chance to make a positive impact on client satisfaction and member experience
• Strong technical skills development, including experience with CRM and contact center software

• Handle routine customer questions related to product usage and provide technical support through to resolution
• Maintain expert-level knowledge of business processes and procedures
• Accurately log all customer information in the CRM tool
• Facilitate communication with other departments to resolve client concerns
• Provide proper follow-up to ensure customers are kept apprised of issue status

• High School Diploma/GED and 3 years of experience, or any level degree or certification beyond High School Diploma/GED with up to 1 year of experience, or 5 years of experience
• Strong technical skills (Microsoft Office, , or similar CRM, contact center software)
• Experience serving as a customer care agent for an assigned customer base or product area
• Ability to respond to customer inquiries received via telephone or online
• Proven documentation skills for customer inquiries, status, and resolution

• Experience working in a technical support role
• Familiarity with documenting issues for future reference, both internally and externally
• Strong relationship-building skills with customer representatives and cross-functional teams
• Knowledge of problem source determination (i.e., hardware, software, user access)

#Technology Consulting #Customer Support #Remote Work #Career Growth #Technical Skills

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