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Customer Service Specialist

Remote / Online - Candidates ideally in
Omaha, Douglas County, Nebraska, 68197, USA

Listing for: Pacific Life Insurance

Remote/Work from Home position
Listed on 2026-01-01

Job specializations:

Salary/Wage Range or Industry Benchmark: 31 USD Hourly USD 31.00 HOUR

Employer Industry: Insurance and Financial Services

Why consider this job opportunity:

Salary up to $31 per hour, plus an annual bonus

Excellent opportunities for career development and promotions

Flexible benefits tailored to meet your needs starting Day 1

Generous paid time off options, including Paid Time Off and Holiday schedules

Supportive and inclusive work environment that prioritizes community involvement

Hybrid work model with the flexibility of working from home after initial training

What to Expect (Job Responsibilities):

Handle 50 to 60 incoming calls daily, providing exceptional customer service and problem resolution

Assist policyholders with inquiries related to transactions and technical questions

Participate in a comprehensive training program to earn required FINRA licenses

Adapt quickly to a fast-paced environment and manage multiple priorities

Engage in community involvement through various volunteer opportunities and local charity events

What is Required (Qualifications):

1-2 years of experience in a related customer service role

A FINRA SIE and series 6 or 7 license is required; if not currently licensed, must complete training within 5-6 weeks

Strong customer service skills and analytical abilities

Proficient in Microsoft Word and Outlook

Ability to thrive in a fast-paced environment and adapt to changes

How to Stand Out (Preferred Qualifications):

College degree and/or equivalent experience in a customer service setting

Proactive and resourceful with strong research skills

Demonstrated passion for community involvement and charity work

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