Customer Service Representative

Customer Service Representative I – (Remote after training period)

Shift: Morning and Afternoon/Evening Shifts | Full-time

Location:

Alpharetta, GA (2 weeks in-office training, then Remote)

Country: USA

At Hancock Claims Consultants, we help people rebuild their lives after property damage. Our Customer Service Representatives are the first voice our clients hear, and your role will be critical in ensuring they receive excellent service during challenging times.

• Handle inbound and outbound calls in a high-volume environment
• Assist policyholders, carriers, and field staff with claim updates and scheduling
• Accurately enter and update information in our internal systems
• Follow compliance guidelines and maintain confidentiality of sensitive data
• Collaborate with other team members to meet daily service goals
• Work additional hours during high-volume CAT events (with at least 24 hours’ notice)

• 1+ year of customer service experience (call center preferred)
• Comfortable using multiple software programs (similar to Ring Central and InContact) and databases simultaneously
• Detail-oriented with strong listening and problem-solving skills
• Ability to work steadily under pressure while maintaining accuracy
• Positive, team-oriented mindset and professional communication skills

• Competitive pay and benefits
• 2 weeks of paid in-office training at our Alpharetta headquarters
• Remote work after successful training
• Career growth opportunities in a growing company
• Supportive and collaborative work environment

• Morning shifts (Eastern):
  • Approx. 7:00 AM – 3:30 PM
  • Approx.
    10:00 AM – 6:30 PM
• Afternoon/Evening shifts (Eastern):
  • Approx.
    11:00 AM – 7:30 PM
  • Approx.
    12:30 PM – 9:00 PM
• Days off: 1 weekday + 1 weekend day
• Flexibility required during high claim volumes (extra 2 hours per shift during CAT events)

• Duration: 2 weeks
• Days:
  Monday - Friday
• Hours:
  
  8:30 AM - 5:00 PM (Eastern Time)
• Location:
  
  Hancock Claims Headquarters, Alpharetta, GA, USA

If you’re ready to join a team that makes a real impact every day, apply today!

Please note: You must be able to attend 2 weeks of in-office training in Alpharetta, GA and have reliable high-speed internet and a quiet workspace for remote work.