Customer Service Representative

Job Overview

Tactacam is a leading innovator in outdoor and action camera technology, dedicated to providing high-quality products that enhance the outdoor experience. With over 1,000,000 active customers, we continue to push the boundaries of technology, design, and functionality. Our team is passionate about developing cutting‑edge products, and we offer exciting opportunities for career growth in a dynamic, fast‑paced environment.

• Deliver top‑tier technical support.
• Engage with customers via phone and other channels.
• Diagnose and solve technical problems.
• Ensure high customer satisfaction.
• Collaborate with teams for issue resolution.
• Maintain detailed records of customer interactions.
• Adhere to company policies and procedures.
• Efficiently manage a high volume of incoming calls.

• Strong technical aptitude.
• Proficient in technical issue resolution.
• Familiarity with customer service software.
• High‑speed internet (50 Mbps download, 10 Mbps upload).
• Ability to convey technical information clearly.
• Remote troubleshooting experience.
• Customer‑focused with strong problem‑solving skills.
• Dedicated remote work environment.
• Experience in remote work settings.

Customer Service Representatives will begin with a comprehensive 30‑day training program, held Monday through Friday from 8:00 AM to 4:30 PM CST. Following training, team members will enter a 2–4 week onboarding period on the same schedule to ensure continued support and learning. Upon successful completion of onboarding, representatives will transition to their assigned team and move to a late‑shift schedule: 9:30 AM to 6:00 PM CST, Monday through Friday.

Please note this role requires participation in a rotating Saturday schedule, with hours from 8:00 AM to 4:30 PM CST.

Remote

Our benefits include Medical, Dental, and Vision coverage to ensure your well‑being. 401k plan, PTO, Disability Insurance, and Life Insurance.

We are not accepting applications from candidates based in Alaska (AK), Connecticut (CT), Delaware (DE), Massachusetts (MA), New Mexico (NM), and South Dakota (SD).

Tactacam is an equal opportunity employer and does not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. We are committed to providing a fair and inclusive work environment for all, and we encourage individuals of all backgrounds to apply for our open positions.

If you require reasonable accommodation during the application process, please let us know, and we will be happy to assist.