Enrollment Call Center- Post Acceptance Student Stage

Overview

We are seeking dynamic individuals for two key roles:
Academic Advisor and New Enrollment Specialist. Both work with students who are in the post-acceptance stage. This full-time role provides the opportunity to work from home or from our office. You will encourage students through meaningful conversations as they prepare for a rewarding academic career. As you apply, please note that your application will be considered for both the New Enrollment Specialist and the Academic Advisor roles.

Our selection process will match your skills and experiences to the position that best aligns with your qualifications.

• Providing exceptional customer service to students and other university employees primarily over the phone, but also via email.
• Navigating student issues to complete and accurate resolutions, utilizing knowledge of online programs and university policies, and connecting students with the correct person or department when needed.
• Answering questions of a complex nature regarding the University s policies.
• Developing relationships and coordinating with support offices to solve student problems and address student concerns.
• Finding new and innovative ways to become more effective and efficient in new student services.
• Implementing daily and weekly feedback from the Management Team on areas to improve.
• Meeting or exceeding departmental key performance indicators.

• Some college experience and customer service/sales experience is required; a bachelor s degree and previous experience in a contact center is preferred.
• Ability to work first/second shifts, rotating Saturdays, and occasional overtime.
• Proficiency with Microsoft Word, Excel, and Outlook; excellent verbal and written communication skills.
• Ability to respond to emails and phone calls within 24 hours; demonstrated commitment to high professional ethical standards and a diverse workplace.
• Ability to reason, analyze information and identify potential issues; apply sound judgment to solve problems which may be routine or complex.
• Regularly required to stand, walk, and climb stairs to move about the building; lift 10 pounds or less.
• Reliable internet connection with specific speed and stability requirements; satellite-based providers (e.g., Starlink) are not compatible. Wired broadband is recommended.
• After initial training, shift hours are 11:00 AM to 8:00 PM EST.
• Ability to work evening hours, Saturdays, and occasional overtime.

• Starting Pay Rate: $17.50 per hour
• Time Type:
  Full time
• Location:
  
  Remote Location
• Target Hire Date:

The University is an Equal Opportunity Employer. We are committed to nondiscriminatory practices in all aspects of employment. All recruitment, hiring, training, and promotion for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other protected status. The University is a Christian religious-affiliated organization and is not subject to religious discrimination requirements.

Federal law provides a religious exception for religious organizations, including educational institutions, permitting them to give preference to members of their own religion.