Customer Service Agents

Vocalink Connections partners with nationally recognized brands to provide high-quality customer service support through a network of skilled independent contractors. Our mission is to create flexible, remote opportunities for motivated individuals who enjoy helping customers and managing their own earning potential.

We are seeking reliable, self-driven Independent Customer Service Agents to provide support for our clients. As a contractor, you will manage your own schedule, select the client program you want to service and deliver exceptional customer experiences from the comfort of your home.

This is not an employee position. All roles are Independent Contractor 1099 opportunities.

• Provide customer service via phone, chat, or email depending on the selected client program.
• Handle inquiries, troubleshooting, order support, billing questions, and general assistance.
• Follow client-specific guidelines and service procedures.
• Maintain professionalism, courtesy, and accuracy in all communications.
• Attend required client certification (programs offer partially paid certification).
• Protect customer information with strict confidentiality.

• Must be 18 years or older.
• Must reside in the United States.
• Must have a quiet, distraction-free work environment.
• Reliable computer or laptop with updated operating system (Windows 11).
• Windows 11.
• High‑speed internet connection (wired connection preferred).
• USB headset or compatible equipment.
• Ability to pass a background check (varies by client).
• Strong communication skills and a positive attitude.
• Self‑motivated and able to work independently.

• 100% Remote Work.
• Flexible scheduling – choose your own schedule.
• Opportunity to select from multiple client programs.
• Work‑from‑home lifestyle with no commuting.
• Supportive onboarding team to guide you through the registration process.
• Bi‑weekly pay.
• Opportunities to increase earnings through performance and program choice.

• Pay varies by client program.
• Average range: $11–$15 per hour depending on program selection and performance.
• Payments are issued to contractors – NO W‑2 employment.

Click the link to begin the application process with Vocalink Connections. Our team will provide next steps, including platform registration. If assistance is needed.

Click this link
: (Use the "Apply for this Job" box below). to start the application process.

If you are looking for remote, flexible opportunities as an independent contractor and love delivering excellent customer experiences, we’d love to connect with you.

Vocalink Connections

Recruitment Team