Operations & Program Manager, Customer Success
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-01-01
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Customer Service/HelpDesk
Technical Support -
IT/Tech
Technical Support
Why consider this job opportunity
Salary up to $166,000 USD
Immediate participation in a comprehensive benefits program, including health, dental, and 401k
Generous paid time off and equity grant options
Opportunity for career advancement and growth within a leading cybersecurity firm
Flexible remote work environment with occasional travel for in-person engagements
Collaborative culture that prioritizes clear communication and employee feedback
What to Expect (Job Responsibilities)- Drive and scale Customer Success programs by building frameworks for customer discovery and engagement
- Optimize AI-supported handoff workflows across Sales, Implementation, and Customer Success
- Lead improvements in forecasting accuracy and develop operational guidance for Success teams
- Serve as the operational and technical owner for key Customer Success systems
- Develop rollout plans, training, and change-management strategies for new tools and processes
- 6+ years of experience in Customer Success operations, revenue operations, or related fields
- Strong understanding of the customer lifecycle, including adoption, risk management, and renewals
- Proven ability to optimize operational processes and create scalable frameworks
- Experience collaborating with cross-functional teams to ensure customer journey alignment
- Proficiency in data analysis and metrics tracking for performance assessment
- Experience with enablement materials such as playbooks and training documentation
- Familiarity with AI-assisted workflows and forecasting methodologies
- History of managing customer success-related initiatives effectively
#Cybersecurity #Customer Success #Remote Work #Career Growth #AI Innovation
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