Account Management​/Program Coordinator

Position Title

Account Management/Program Coordinator

Fort Wayne, Indiana, US

Customer Relations

We’re looking for an Account Management/Program Coordinator to champion customer needs while coordinating strategic programs that enhance value, streamline processes, and strengthen our market impact.

• Build and maintain strong customer relationships by understanding their goals and providing proactive support.
• Anticipate customer needs, identify opportunities or issues, and recommend solutions that drive growth and satisfaction.
• Act as the voice of the customer, partnering with marketing, product, sales, and other teams to improve the customer experience.
• Leverage customer insights and benchmark data to identify upsell opportunities and optimize product usage.
• Engage in customer visits, events, or trade shows as needed to strengthen partnerships.
• Lead the planning, execution, and compliance of assigned programs, including managing timelines, deliverables, and program documentation.
• Serve as the primary point of contact for program details, inquiries, and issue resolution across cross-functional teams.
• Process orders and ensure alignment with program requirements and customer expectations.
• Track program performance and provide updates or reporting to stakeholders.

• Bachelor’s degree (preferred)
• Three to five years of relevant experience or training in customer service, customer experience, customer success, or a related field (required)

• Hard‑working winners – confident, competitive, and results‑oriented professionals who create a track record of success.
• Dedicated achievers – people who thrive in a fast‑paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
• Effective communicators – people who can interpret information clearly and accurately and concisely communicate results and recommendations to stakeholders.
• Collaborative partner – people who build and leverage cross‑functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

• Competitive salary
• Comprehensive benefits package
• Hybrid remote work arrangements
• Generous paid time off & holidays
• Paid parental leave & on‑site motherhood rooms
• On‑site café & complimentary beverage stations
• Indoor fitness facility & outdoor walking paths
• 401(k) with matching & service contributions
• Health, dental, vision, life insurance
• Short & long‑term disability
• Fertility & adoption support
• Undergraduate & graduate tuition reimbursement
• Professional development assistance
  
  Health & wellness programs

Franklin Electric is a diverse team of innovators and is committed to a positive global impact. We encourage candidates from a variety of backgrounds.