Entry level-Computer User Support Specialist ; Jr

Overview

We have an opportunity for a Computer User Support Specialist to join a dynamic, fast-paced environment providing IT end user support to the Naval Aviation Enterprise and the war fighter as part of the NAVAIR Enterprise Service Desk team. Currently this is a telework eligible position; however, the government reserves the ability to return to full-time on-site support in the future.

Training and work arrangement
:
Candidate must be able to attend an on-site three to four-week training program at NAS Patuxent River. The role may require a flexible schedule that includes night shifts, weekends, and some holiday shifts. A suitable workspace (home office or quiet space) with Navy-provided equipment, internet, and phone service is required.

• Provide technical assistance to computer users.
• Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
• Assist with the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

• Education/Certificates: High School Diploma or GED.
• Experience: One to three years of experience performing work related to the described functions; customer service experience, preferably in a call center-like environment; writing and verbal communication with customers; providing IT-related support or troubleshooting.
• Skills: Excellent customer service; strong written and verbal communication.
• Other Requirements: U.S. citizenship and an active DoD Secret clearance; completion of DoD Cyber Awareness training within 30 days of employment.

At V2X, we are committed to equal employment opportunity, including protection for veterans and individuals with disabilities, and to fostering an inclusive and diverse workplace. We treat all individuals with fairness, respect, and dignity.